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Site Help / FAQs

Why do I get "Web Access Denied" or "Session No Longer Valid" Messages?     (Click to Show Answer)

Our Online Ordering System requires your computer to accept cookies. To correct these problems, you must activate your cookies. In Internet Explorer, do the following:

  • Click on "Tools" at the top of the browser.
  • Click on "Internet Options".
  • Click the "Privacy" tab.
  • Click on "Advanced" button.
  • Check the Checkbox labeled "Override automatic cookie handling".
  • Check the Checkbox labeled "Always allow session cookies".
  • Click "OK" button.
  • Click "OK" button.

How do I order from PY?     (Click to Show Answer)

We provide 5 easy ways to order the parts you need from Performance Years.

  • Online:
    You can order our entire line of Pontiac parts and American automotive locks from our our online store. Click here for our Online Store. If you are already a registered user please login with your user name and password under registered users. If you are visiting us for the first time you can become a registered user for FREE or you can browse our online store and even place orders as an unregistered user.
  • Phone:
    You can order our entire line of Pontiac parts and American automotive locks over the phone. To place your order, call 1-800-542-PART(7278) or call 267-638-3500 for technical help. When you call to place an order with us, please have your catalog or a detailed list of everything you want to order in front of you.
  • Fax:
    Faxing us an order can be a quick and easy way to place your order. In the back of any of our catalogs is an order form designed specifically to be faxed or mailed. Click here to download the form. Simply fill out all of the appropriate fields and fax it directly to us. Our Fax number is: (267) 638-3507
  • E-mail:
    E-mailing your order can be convenient way to place your order. Please try to provide as many part numbers, descriptions and costs as possible. All orders should be e-mailed to: sales@performanceyears.com
  • Postal Mail:
    Mailing us an order can be an easy way to place your order and include a check or money order if you prefer. In the back of any of our catalogs is an order form designed specifically to be faxed or mailed. Click here to download the form. Simply fill out all of the appropriate fields and mail it (with your payment, if paying by check) directly to us. Please mail all orders to:

         Performance Years
         C\O Sales
         2705 Clemens Road Building 105A
         Hatfield, PA 19440

Is the "Rare Stuff" section of NOS Parts current?     (Click to Show Answer)

Unfortunately, no. Because of the huge number of parts, we are not able to keep track of every part. Please call us at 267-638-3500 or e-mail us to verify availability.

Can I track my shipped orders?     (Click to Show Answer)

Yes. First, login under your registered user name and password, then go to the "invoices" link at the bottom of any page. From here you can select the order you would like to track by clicking the invoice number. While viewing the order, click "details" to view the details screen, where you will see the tracking number in the right-hand column. Click the tracking number to go to the package tracking web site.

Can I view old invoices from my past orders?     (Click to Show Answer)

Yes. When you are logged into PY Online Ordering, click "invoices" at the bottom of any page. From here you can search for your past invoices.

Can I avoid shipping charges by picking up my order at your office or a show or event PY attends?     (Click to Show Answer)

Yes. We do require you place your order ahead of time to assure that your order is ready. Orders you would like to pick up at a show or event should be placed at least a week in advance. If you would like to pick up an order at our office, please call ahead any to ensure we will be available to assist you. For directions to our office, see below.

How do I get to PY?     (Click to Show Answer)

Please call ahead any time you plan on visiting our office to ensure we will be available to assist you.
From PA Turnpike:
    Get off the PA Turnpike (NE Extension) at Exit 31 - Lansdale
    Once through the toolbooth, turn right at the light (RT 63 West)
    Go to 2nd light (Wambold Road) and Turn RIGHT
    Follow Wambold until it ends (Allentown Road) and turn RIGHT
    Go to 1st light (Derstine Road) and turn LEFT
    Follow Derstine until it ends (Cowpath Road) and turn RIGHT
    Go to 1st light (Bergey Road) and turn LEFT
    Follow through 1 light (Penn Ave), across RR tracks
    Turn into the 1st industrial park on the LEFT (Campus Drive)
    Use the 3rd driveway on the LEFT - We are about 1/2 way down.

What are PY's office hours?     (Click to Show Answer)

Monday-Thursday   8:30am-6:30pm
Friday  8:30am-5:00pm
Saturday  9:00am-1:00pm

How do I contact PY?     (Click to Show Answer)

Postal Mail:
    Performance Years Pontiac
    2705 Clemens Road Building 105A
    Hatfield, PA 19440

Phone:  267-638-3500

Fax:  267-638-3507

E-mail:  sales@performanceyears.com

I submitted my Pontiac for PY Customer Rides. Why isn't it listed yet?     (Click to Show Answer)

Because Performance Years needs to review submissions prior to posting, there will be some delay between submission and posting. We try to post new Customer Rides at least once every week.
We ask for some text description to accompany the pictures of each Customer Ride. If you have submitted pictures but no text you will recieve an e-mail from us, requesting accompanying text.
We also ask that your description includes how Performance Years has helped with your Pontiac's restoration or upkeep. If you have not included this in your description, you will recieve an e-mail from us requesting a resubmittion with the that information.

Why does the PY web cam always show the same thing?     (Click to Show Answer)

Due to some of the limitations of the current web cam technology, the views available are limited. For this reason we have tried to choose views that will show the most excitement from the few we have to choose from. We have received several requests to point our web cam at our shopping department so everyone can watch their orders being packaged and labeled. This is an excellent idea, but unfortunately our camara's cord will not reach far enough to see into the the shipping department (even after adding the longest cord extension we could find). This is why we have chosen the view of the shipping pallet. This pallet is added to every couple minutes during business hours and thus provides the most action.
We are continually looking for ways you broadcast Live Pontiac Events from our web cam, but due to the web cam's dependance on a constant internet connection, Live Broadcasting opportunities are limited.

Why can't I log onto PY Online Ordering?     (Click to Show Answer)

A common misconception many of our users have is that they can use their PY Forums username and password to log onto our Online Ordering. Unfortunately, these are two different registrations and you can not use a username and password for one to log onto the other.
Another common reason people have problems logging onto our Online Ordering is because the username and password are both case sensitive. All the letters in your username are capital, but your password can be a mix or capital and lower case letters, as well as numbers and other characters. If you are logging in for the first time you can find your username and password in the registration e-mail that was sent you. Please check that to make sure you are entering them correctly.
You may also want to check the caps lock button on your keyboard. If the caps lock is on then you are typing in all capitals, which can cause password errors.
A forgotten passwords are a common problem. If you have forgotten your password, simply e-mail us and we can e-mail your current username and password.

Why can't I log onto PY Forums?     (Click to Show Answer)

A common misconception many of our users have is that they can use their PY Forums username and password to log onto our Online Ordering. Unfortunately, these are two different registrations and you can not use a username and password for one to log onto the other.
Another common reason people have problems logging into our Forums is because the username and password are both case sensitive. If you are logging in for the first time, you can find your username and password in the registration e-mail we sent you. Please check that e-mail to make sure you are entering them correctly.
You may also want to check the caps lock button on your keyboard. If the caps lock is on then you are typing in all capitals, which can cause password errors.
A forgotten password is also a common problem. If you are a registered member and have forgotten your password, just click on "profile", then "forgot my password", and a new one will be immediately sent to the e-mail address you registered with. You should then go back to "profile" and change the password to something you will remember.

How can I get a catalog?     (Click to Show Answer)

There are several ways to get any one of our catalogs.

  • Pick one up FREE by visiting our office in Hatfield, PA, or our show spaces at any of the events we attend.
  • Download our catalogs FREE online in .pdf format.
    Click the 'Catalogs' button on the side navigation bar, then click the 'Download .pdf' link for the catalog you would like to download.
  • Have one of our catalogs be mailed to you (within the US) for FREE.
        Click the 'Catalogs' button on the side navigation bar, then click the 'Send me a copy' link.
        You can also call us directly at (267) 638-3500 to request a catalog.

(Please note - These catalogs are sent via US bulk mail and we send a bulk mailing every 2 or 3 weeks. This means your requested catalog may take 1 to 4 weeks to reach you.)
You can also request to have one of our catalogs mailed to you immediatly US First Class for a small shipping fee. Please specify this service when you make your request.

What is PYCL?     (Click to Show Answer)

PYCL stands for Performance Years Classic Locks. This is the department of our company that handles our entire line of locks. We are a major distributor of auto locks and keys for American cars and trucks of the 50's thru the 80's. Our entire line of keys, locks and lock sets are available at our Online Store.

Where can I get technical help?     (Click to Show Answer)

There is one surefire way to get help on nearly any Pontiac related issue, and that is by using using the combined knowledge of the thousands of Pontiac Enthusiasts that visit our PY Forums. You can browse or search the Forums for a specific topic, because most likely someone else has already asked the same question. Or, if you register, you can post your own question with all of your unique issues.
If you are looking for help with one of our products, it may be best to send us an e-mail directly. That way one of our experts can help you out or point you in the right direction. You can also use our Live Help Chat to chat with one of our experts.

Why does my online order confirmation say that my "order has been placed on hold, no credit card authorization"?     (Click to Show Answer)

Unfortunately, that message appears on every online order because we do not allow the ordering program to charge your credit card right away. This message does not mean your credit card did not clear; rather, it will be charged appropriately when your order is ready to ship. If there is an issue with your order or credit card, you will be called or e-mailed accordingly.

How can I change my PY Online Ordering profile information?     (Click to Show Answer)

You can change your name, address, e-mail, prefered shipping method and more from any Online Ordering page. Be sure you are logged in, then click "Customer" at the bottom of the page. Once you have updated your information, click "submit".

How can I change my PY Forums profile information?     (Click to Show Answer)

You can change your e-mail, password, name/address, and other information from the main forums page. Once you are logged in, click "my profile", then "View/Update Profile".

What is PY's phone number?     (Click to Show Answer)

Phone Number:   (267) 638-3500
Fax Number:  (367) 638-3507

 

Parts and Services

Have a question?
Contact us by:
Phone: 267-638-3500
Fax: 267-638-3507
Email Us