ANSWERS
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- Why do I keep getting "Web Access Denied" or "Session No Longer Valid" Messages?
Our Online Ordering System requires your computer to accept cookies.
To correct these problems, you must activate your cookies. In Internet Explorer,
do the following:
1) Click on "Tools" at the top of the browser.
2) Click on "Internet Options".
3) Click the "Privacy" tab.
4) Click on "Advanced" button.
5) Check the Checkbox labeled "Override automatic cookie handling".
6) Check the Checkbox labeled "Always allow session cookies".
7) Click "OK" button.
8) Click "OK" button.
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- How do I order from PY?
There are several ways you can order parts from Performance Years.
The 5 most common are:
Online:
You can order our entire line of Pontiac parts and American automotive locks
from our our online store. Click here
for our Online Store. If you are already a registered user please login
with your user name and password under registered users. If you are visiting
us for the first time you can become a
registered user for FREE or you can
browse our online store and even place orders as an unregistered user.
Phone:
You can order our entire line of Pontiac parts and American automotive locks
over the phone. To place your order, call 1-800-542-PART(7278) or call 215-712-7400
for technical help. When you call to place an order with us, please have your catalog
or a detailed list of everything you want to order in front of you.
Fax:
Faxing us an order can be a quick and easy way to place your order. In the back
of any of our catalogs is an order form designed specifically to be faxed or
mailed. Simply fill out all of the appropriate fields and fax it directly to us.
Our Fax number is: (215) 712-9968
E-mail:
E-mailing your order can be convenient way to place your order. Please try to
provide as many part numbers, descriptions and costs as possible. All orders
should be e-mailed to:
sales@performanceyears.com
Postal Mail:
Mailing us an order can be an easy way to place your order and include a check or
money order if you prefer. In the back of any of our catalogs is an order form
designed specifically to be faxed or mailed. Simply fill out all of the
appropriate fields and mail it (and your payment, if desired) directly to us.
Please mail all orders to:
Performance Years
C\O Sales
2880 Bergey Road Unit O
Hatfield, PA 19440
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- Is the "Rare Stuff" section of NOS Parts current?
No, it is not.
Because of the huge number of parts, we can not keeping track of every part. Please
call or e-mail
us to verify availability.
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- Can I track my PY orders?
Yes, of course you can.
You must first login under your registered user name and password. Then go to the
"invoices" link at the bottom of any page. From here you can select the invoice you
are interested in, by clicking the invoice number. While viewing the order, click
"details". In the details screen you will see the tracking number in the right hand
column. Click the tracking number to go to the package tracking web site.
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- Can I view old invoices from my past orders?
Yes, of course you can.
When you are logged into PY Online Ordering, click "invoices" at the bottom of any
page. From here you can search for your past invoices.
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- Can I avoid shipping charges by picking up my order at your office
or a show or event PY attends?
Yes, of course you can.
Although, we do require you place your order ahead of time to assure your
order is ready. Any order you wish to pick up at a show or event should be
placed about a week ahead of time.
If you need directions to our office,
click here.
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- How do I get to PY?
Please call ahead any time you plan on visiting our office.
Don't just show up!
From PA Turnpike:
Get off the PA Turnpike (NE Extension) at Exit 31 - Lansdale
Out of the booth, go straight to the light (RT 63) and turn RIGHT
Go to 2nd light (Wambold Road) and Turn RIGHT
Follow Wambold until it ends (Allentown Road) and turn RIGHT
Go to 1st light (Derstine Road) and turn LEFT
Follow Derstine until it ends (Cowpath Road) and turn RIGHT
Go to 1st light (Bergey Road) and turn LEFT
Follow through 1 light and cross RR tracks
Turn into the 1st industrial park on the LEFT (Campus Drive)
Use the 3rd driveway on the LEFT - We are about 1/2 way down.
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- What are PY's office hours?
Monday-Thursday 8:15am-6:30pm
Friday 8:15am-5:00pm
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- How do I contact PY?
Postal Mail:
Performance Years Pontiac
2880 Bergey Road Unit O
Hatfield, PA 19440
Phone:
215-712-7400
Fax:
215-712-9968
E-mail:
sales@performanceyears.com
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- I submitted my Pontiac for PY Customer Rides. Why isn't it listed yet?
Because each PY Customer Rides page is created by hand, we don't
have the time to add new Rides every day. We have been trying find time to
post new Customer Rides at least once every week.
We also ask for some text description to accompany the pictures of each
Customer Ride. If you have submitted pictures but no text you will recieve
an e-mail from us, requesting accompanying text.
We also ask you to include in your description some way PY has helped with
your Pontiac's restoration or upkeep. If you have not included this in your
description, you will recieve an e-mail from us requesting a resubmittion
with the above information.
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- Why does the PY web cam always show the same thing?
Due to some of the limitations of the current web cam technology, the views
available are limited. For this reason we have tried to choose views that
will show the most excitement from the few we have to choose from. We have
received several requests to point our web cam at our shopping department
so everyone can watch their orders being packaged and labeled. This is an
excellent idea but unfortunitly our camara's cord will not reach far enough
to see into the the shipping department (even after adding the longest cord
extension we could find). This is why we have chosen the view of the
shipping pallet. This pallet is added to ever couple minutes during
buisness hour and thus provides the most action.
We are continually looking for ways you broadcast Live Pontiac Events from
our web cam. But due to the web cam's dependance on a constant internet
connection, Live Broadcasting opportunities are limited.
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- Why can't I log onto PY Online Ordering?
A common misconception many people have is that they can use their PY Forums
username and password to log onto our Online Ordering. Unfortunately these
are two different registrations and you can not use a username and password
for one to log onto the other.
Another common reason people have problems logging onto our Online
Ordering is because the username and password are both case sensitive. All the
letters in your username are capital but you password can be a mix or capital
and lower case letters as well as numbers and other characters. If you are
loging in for the first time you can find your username and password in the
registration e-mail we sent you. Please check that to make sure you are
entering them correctly.
You may also want to check the caps lock button on
your keyboard. If it is on then you are typing in all capitals and that is
not always what you want.
A forgotten password is also a common problem. If you have forgotten your
password
or simply e-mail us
and we can e-mail your current username and password.
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- Why can't I log onto PY Forums?
A common misconception many people have is that they can use their Online Ordering
username and password to log onto our PY Forums. Unfortunately these
are two different registration and you can not use a username and password
for one to log onto the other.
Another of the most common reasons people have problems logging into our
Forums is because the username and password are both case sensitive. If you are
logging in for the first time you can find your username and password in the
registration e-mail we sent you. Please check that e-mail to make sure you are
entering them correctly.
You may also want to check the caps lock button on
your keyboard. If it is on then you are typing in all capitals and that is
not always what you want.
A forgotten password is also a common problem. If you are a registered
member and you forgot your password, you just click on "profile" and then
"forgot my password" and a new one will be immediately sent to you. If not,
then the password is going to the e-mail address you registered with. You
should then go back to "profile" and change it to something you will remember.
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- How can I get a catalog?
There are several ways to get any one of our catalogs.
The simpliest way is to pick one up FREE by visiting our office in Hatfield, PA
or our show spaces at any of the events we attend.
You can also download our catalogs FREE online in .pdf format. Simply
click here
and choose the catalog you wish to download.
You can also request one of our catalogs be mailed to you (within the US) for FREE.
You can click here
and choose the catalog you would like to have mailed to you or call us directly
to request a catalog. (Please note - These catalogs are sent via US bulk mail and
we send a bulk mailing every 2 or 3 weeks. This means your requested catalog may
take 1 to 4 weeks to reach you.)
You can also request to have one of our catalogs mailed to you immediatly
US First Class for a small shipping fee. Please request this service by
e-mail or by
phone.
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- What is PYCL?
PYCL stands for Performance Years Classic Locks. This is the department of our
company that handles our entire line of locks. We are a major distributor of
auto locks and keys for American cars and trucks of the 50's thru the 80's.
Our entire line of keys, locks and lock sets are available at our
Online Store.
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- Where can I get technical help?
There is one surefire way to get help on nearly any Pontiac related issue.
That is by using using the combined knowledge of the thousands of Pontiac
Enthusiasts that traffic our
PY Forums. You can
browse or search the Forums for a specific topic because most likely someone
else has already asked the same question. Or if you register you can post
your own question with all of your unique issues.
If you are looking for help with one of our products, it may be best to send us
an e-mail directly.
That way one of our experts can help you out or point you in the right
direction. You can also use our Live Help
Chat to chat with one of our experts.
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- Why does my online order confirmation say that my "order has
been placed on hold, no credit card authorization"?
Unfortunately that message appears on every online order because we don't
allow the ordering program to charge your credit card right away. This
message does not mean your credit card did not clear. Your credit card
will be charged appropriately when your order is ready to ship. If there
is an issue with your order or credit card, you will be called or
e-mailed accordingly.
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- How can I change my PY Online Ordering profile information?
You can change your name, address, e-mail, prefered shipping method and more from any
Online Ordering page. Be sure you are logged in and click "Customer" at the bottom of
the page. Now change any information that you want to change and click "submit".
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- How can I change my PY Forums profile information?
You can change your e-mail, password, name/address info and more from the
main forums page. Be sure you are logged in and click "my profile" then
"View/Update Profile".
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- What is PY's phone number?
Phone Number = (215) 712-7400
Fax Number = (215) 712-9968
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